Member Experience Manager

EōS Fitness

Dallas, TX, US
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Team training and development
  • Facility operations management

Nice-to-have

  • Fitness industry knowledge
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Key Requirements

  • Background check required
  • CPR certification within 30 days
  • Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Experience in fitness or hospitality preferred

Work Rights

Not specified

Tailored Resume

Cover Letter