Manage a diverse team of support agents across multiple technical service areas including IT Asset Management, Tier 1 Service Desk Operations, and AV Infrastructure support
Job Summary
Manage a diverse team of support agents across multiple technical service areas including IT Asset Management, Tier 1 Service Desk Operations, and AV Infrastructure support.
Drive team performance, ensure high-quality service delivery, and foster a culture of excellence and continuous improvement across the region.
Plan and implement strategic initiatives to enhance service delivery and overall customer satisfaction, while ensuring SLA adherence.
Matching Summary
Manage a diverse team of support agents across multiple technical service areas including IT Asset Management, Tier 1 Service Desk Operations, and AV Infrastructure support.
Salary
$65,000 - $70,000 USD
Skills & Requirements
Must-have
Lead technical support teams
Enhance service delivery
Ensure SLA adherence
Monitor asset tracking
Analyze performance trends
Escalation point for Tier 1 support
Nice-to-have
Proactive, solution-oriented mindset
Dynamic, fast-paced environment
Collaborative culture
Key Requirements
Proven experience leading technical support or IT operations teams
Strong organizational, communication, and leadership skills
Ability to work independently
ITIL certification or knowledge of ITIL framework
Experience in a global or enterprise-level IT support environment