LaunchDarkly is seeking a Senior Customer Success Manager for their new Digital Led team in Ireland or London. The ideal candidate should possess a strong background in customer success, be data-driven, and have experience in managing large customer portfolios while fostering relationships to ensure client satisfaction and success
Job Summary
The Digital Led Customer Success Manager represents LaunchDarkly as the direct point-of-contact with customers post-sales, focusing on 1:many outreach and data-driven engagement.
Responsibilities include customer onboarding, risk identification, providing technical guidance, prescriptive selling, building champions, and owning the renewal and expansion process.
The ideal candidate is entrepreneurial, data-driven, possesses strong communication and sales acumen, and enjoys solving complex customer problems in a dynamic environment.
Matching Summary
Match Score: 85
LaunchDarkly is seeking a Senior Customer Success Manager for their new Digital Led team in Ireland or London. The ideal candidate should possess a strong background in customer success, be data-driven, and have experience in managing large customer portfolios while fostering relationships to ensure client satisfaction and success.
Skills & Requirements
Must-have
1:many outreach tactics
leveraging data to engage
customer onboarding and activation
risk identification and mitigation
technical guidance and best practices
renewal and expansion focus
Nice-to-have
entrepreneurial and self-motivated
passion for learning and growth
intellectually curious
natural problem solver
team player
Key Requirements
5+ years in a customer-facing role
Proven success in a 1:many/tech touch/tech-led CS organization