Sr. Analyst, Lowe's Protection Plan

Lowes Companies Inc

Mooresville, NC, US
**
5 years customer operations experience
Warranty and service operations expertise
Vendor management and accountability skills
** Lowe's is seeking a Sr. Analyst for its Protection Plan team in Mooresville, NC, responsible for managing escalated warranty issues and improving service outcomes. The ideal candidate will have strong problem-solving skills and experience in customer operations, vendor management, and data analysis. **

Job Summary

  • The Sr. Analyst supports the Appliances protection business by resolving escalated warranty and non-warranty issues in a timely, customer-focused manner.
  • This role partners closely with stores, Merchandising, Contact Center teams, and Original Equipment Manufacturers to address complex service issues and ensure vendor accountability.
  • Lowe's invests in its associates by providing a collaborative headquarters space in Mooresville, North Carolina, where they can work out, grab coffee, and find inspiration.

Matching Summary

Match Score: 75

** Lowe's is seeking a Sr. Analyst for its Protection Plan team in Mooresville, NC, responsible for managing escalated warranty issues and improving service outcomes. The ideal candidate will have strong problem-solving skills and experience in customer operations, vendor management, and data analysis. **

Skills & Requirements

Must-have

  • 5 years customer operations experience
  • warranty and service operations expertise
  • vendor management and accountability skills
  • complex issue resolution in matrixed environment
  • operational analysis and root cause identification

Nice-to-have

  • protection plan or warranty administration background
  • experience with retail store support teams
  • program documentation and policy development
  • cross-functional project participation
  • service recovery process familiarity

Key Requirements

  • Bachelor's degree in business, Operations, Supply Chain, Finance, Communications, or equivalent experience
  • 5 years of experience in customer operations, warranty operations, or vendor management
  • Strong written and verbal communication skills
  • Demonstrated ability to apply judgment in ambiguous situations

Work Rights

Not specified

Tailored Resume

Cover Letter