The role ensures excellent customer service delivery across omni-channel platforms while accelerating financial performance through digitization
Job Summary
The role ensures excellent customer service delivery across omni-channel platforms while accelerating financial performance through digitization.
Responsibilities include managing daily operations, handling claims and underwriting liaison, and executing digital marketing strategies to convert online leads.
Candidates must oversee customer service quality, manage complaints, and ensure compliance with agency management frameworks including CPD hours.
Matching Summary
Match Score: 85
The role ensures excellent customer service delivery across omni-channel platforms while accelerating financial performance through digitization.
Skills & Requirements
Must-have
General Insurance experience
Microsoft Office proficiency
Digital marketing strategy execution
Stakeholder engagement skills
Process improvement implementation
Nice-to-have
Resourceful and meticulous approach
Fast-paced environment adaptability
Strong organizational skills
Team player mindset
Objective driven performance
Key Requirements
Minimum Diploma in Business or general discipline
At least 2 years of General Insurance work experience
Certification in Basic Concepts and Principles of General Insurance
Certification in Personal, Commercial, and Health General Insurance