Job Summary

• This role is central to taking our Voice of the Customer (VoC) capabilities to the next level by serving as the technical owner and architect of our AI enterprise text analytics program.
• You’ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights.
• Global Payments offers a comprehensive benefits package including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Matching Summary

Salary

Base: $45,000 - $55,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Key Requirements

• 2+ years of experience in text analytics
• Hands-on expertise in Qualtrics Engage, XM Discover, or similar
• Working knowledge of NLP and machine learning
• Strong understanding of CX metrics
• Bachelor’s degree or equivalent experience

Work Rights