Base: pyy dependent on knowledge, skills, + experi...
Hybrid
Collateral-based collections environment
Customer service for delinquent accounts
Payment negotiation and debt restructuring
This role involves analyzing borrowers’ financial performance and negotiating payment solutions on delinquent accounts while adhering to regulatory requirements
Job Summary
This role involves analyzing borrowers’ financial performance and negotiating payment solutions on delinquent accounts while adhering to regulatory requirements.
Benefits include 401k company contributions with matching, paid vacation, holidays, parental leave, healthcare plans, wellness programs, tuition assistance, and onsite fitness at some locations.
The position offers a hybrid schedule with four days per week in-office and one day remote to foster team culture and innovative collaboration.
Matching Summary
This role involves analyzing borrowers’ financial performance and negotiating payment solutions on delinquent accounts while adhering to regulatory requirements.
Salary
Base: Pay dependent on knowledge, skills, and experience; Bonus/Equity: Not specified; Benefits: 401k match, paid vacation, holidays, parental leave, healthcare, wellness programs
Skills & Requirements
Must-have
collateral-based collections environment
customer service for delinquent accounts
payment negotiation and debt restructuring
delinquency and repossession monitoring
knowledge of bankruptcy laws
Microsoft Office proficiency
Nice-to-have
basic accounting skills
relationship building
problem solving and analysis
experience with credit bureau systems
cross-cultural coaching
attention to detail
Key Requirements
1-2 years collections experience or 4 years without degree
1 year customer service experience
legal authorization to work permanently in the US
Work Rights
Must be legally authorized to work permanently in the US