Client Support Professional - Itasca, Il

Wintrust Financial Corporation

Itasca, IL, United States
Base: $50,000-$65,000; bonus/equity: annual bonus ...
On-site
High touch support for commercial clients
Serve as liaison between internal departments
Handle daily customer requests
Wintrust Financial Corporation is seeking a Client Support Professional in Itasca, IL, to provide personalized support to commercial clients and ensure a superior customer experience. The role requires a minimum of three years of banking experience, strong customer service skills, and a keen attention to detail. Wintrust offers competitive compensation, comprehensive benefits, and a strong internal promotion culture

Job Summary

  • The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.
  • This role involves handling daily customer requests, performing loan transactions, troubleshooting issues, onboarding new clients, and supporting Relationship Managers.
  • Wintrust offers an award-winning culture, competitive pay, a comprehensive benefit package, and family-friendly work hours.

Matching Summary

Match Score: 85

Wintrust Financial Corporation is seeking a Client Support Professional in Itasca, IL, to provide personalized support to commercial clients and ensure a superior customer experience. The role requires a minimum of three years of banking experience, strong customer service skills, and a keen attention to detail. Wintrust offers competitive compensation, comprehensive benefits, and a strong internal promotion culture.

Salary

Base: $50,000-$65,000; Bonus/Equity: Annual bonus eligible; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • High touch support for commercial clients
  • Serve as liaison between internal departments
  • Handle daily customer requests
  • Troubleshoot and investigate customer issues
  • Support Relationship Managers
  • Manage Treasury Management requests
  • Ensure regulatory and compliance requirements

Nice-to-have

  • Relationship-focused personalized service
  • Award-winning culture
  • Family-friendly work hours
  • Promote from within culture

Key Requirements

  • Minimum 3 years banking experience
  • Strong knowledge of account opening
  • Commercial loan servicing preferred
  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • Knowledge of various loan documents
  • High school diploma required
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter