Shell is seeking a Customer Success Specialist for their India operations, focusing on customer service across various sectors. The ideal candidate should have a passion for customer experience, fluency in Hindi and English, and a Bachelor's degree, with 2 years of relevant experience
Job Summary
This role encompasses servicing all customer tiers including Key Accounts and Platinum Customers with a primary focus on managing inbound calls, emails, and chat.
Candidates will manage order placement, delivery status enquiries, credit management, and the end-to-end disputes process while liaising with supply chain partners.
The position offers opportunities to work at the forefront of technology trends and grow within an inclusive environment focused on the energy transition.
Matching Summary
Match Score: 85
Shell is seeking a Customer Success Specialist for their India operations, focusing on customer service across various sectors. The ideal candidate should have a passion for customer experience, fluency in Hindi and English, and a Bachelor's degree, with 2 years of relevant experience.