The Coordinator will drive operations efficiency, coordination, and support for the Orient Express Sailing Yacht Collection Concierge team based in Barcelona
Job Summary
The Coordinator will drive operations efficiency, coordination, and support for the Orient Express Sailing Yacht Collection Concierge team based in Barcelona.
This role involves generating data-driven reports, managing CRM cases, facilitating team communications, and collaborating with sales and operations teams to optimize guest experience.
Accor supports continuous learning and growth, offering rotating schedules with guaranteed weekends off and a commitment to diversity and inclusion.
Matching Summary
The Coordinator will drive operations efficiency, coordination, and support for the Orient Express Sailing Yacht Collection Concierge team based in Barcelona.
Skills & Requirements
Must-have
Salesforce CRM administration
Advanced Microsoft Office skills
Data-driven reporting
Concierge team scheduling
CRM case management
Bilingual English and French
Nice-to-have
Analytical and problem-solving skills
Collaboration across organizational levels
Experience with Asana, Tableau, PowerBI
Adaptability in fast-paced environment
Attention to detail in luxury service
Key Requirements
2-3 years Concierge or Guest Relations experience
Experience in luxury or fast-paced operations
Professional fluency in English and French or additional language
Legal entitlement to work full time in Spain
Work Rights
Must be legally entitled to work full time in Spain