Customer Service Officer - Forest Lake

Bank of Queensland

Forest Lake, Queensland, Australia
Exceptional customer service delivery
Relationship building skills
Transaction activities for customers
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs

Job Summary

  • As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
  • We're looking for career minded individuals with a genuine interest in, or passion for banking.
  • Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.

Matching Summary

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Relationship building skills
  • Transaction activities for customers
  • Educating on digital banking solutions
  • Needs-based conversations

Nice-to-have

  • Proactive attitude
  • Team player
  • Genuine interest in banking

Key Requirements

  • Previous banking experience not a prerequisite
  • Background screening required

Work Rights

Not specified

Tailored Resume

Cover Letter