The role serves as a trusted C-Suite advisor responsible for driving retention and maximizing the strategic value of the ServiceNow platform
Job Summary
The role serves as a trusted C-Suite advisor responsible for driving retention and maximizing the strategic value of the ServiceNow platform.
Principal Customer Success Executives lead high-complexity transformations for the company's largest and most strategic accounts while ensuring operational excellence.
Candidates must demonstrate significant experience integrating AI into work processes and collaborating with senior leaders to translate corporate strategy into technical outcomes.
Matching Summary
The role serves as a trusted C-Suite advisor responsible for driving retention and maximizing the strategic value of the ServiceNow platform.
Skills & Requirements
Must-have
15+ years client-facing experience
Senior IT and business leader collaboration
ServiceNow platform expertise
AI integration in workflows
Executive stakeholder management
Project governance and risk mitigation
Nice-to-have
Bilingual English-French capability
PMP certification preferred
Thought leadership in industry trends
Mentorship of internal teams
Consultative problem-solving approach
Key Requirements
Minimum 15+ years in client-facing roles
Canadian citizenship or permanent residence required
Ability to obtain Canadian government security clearance
Experience in IT Strategy, Governance, or Project Management
Proven track record influencing senior stakeholders
Work Rights
Must have Canadian citizenship or permanent residence