The role provides advanced technical support across a Microsoft-centric technology environment as an escalation point from Level 1
Job Summary
The role provides advanced technical support across a Microsoft-centric technology environment as an escalation point from Level 1.
Responsibilities include administering Microsoft 365 services, managing user lifecycle processes, and ensuring security compliance within the organization.
The position requires strong troubleshooting skills, documentation discipline, and the ability to collaborate autonomously in a professional IT setting.
Matching Summary
The role provides advanced technical support across a Microsoft-centric technology environment as an escalation point from Level 1.
Skills & Requirements
Must-have
3 years IT support experience
Microsoft 365 administration
Windows 10/11 and Server support
Active Directory and Entra ID
Endpoint management with Intune
Networking fundamentals DNS DHCP TCP/IP
Nice-to-have
Microsoft certifications
ITIL Foundation certification
PowerShell scripting capability
Azure infrastructure experience
Backup and disaster recovery knowledge
Mobile device platform support
Key Requirements
Minimum 3 years corporate IT support experience
Relevant IT qualification or equivalent industry experience
Diploma or Degree in Information Technology (Desirable)