Systems / Infrastructure Support Specialist

ACUUTECH PTE. LTD.

Singapore
**
Windows server administration
Microsoft 365 troubleshooting
Network infrastructure support
** ACUUTECH PTE. LTD. is seeking a Systems / Infrastructure Support Specialist to provide advanced remote and onsite IT support, focusing on troubleshooting and resolving technical issues across server, network, and Microsoft 365 environments. The ideal candidate should possess strong technical skills and excellent customer service abilities, with experience in a managed service provider (MSP) setting. **

Job Summary

  • This role serves as a key escalation point for complex IT incidents and infrastructure issues within an MSP environment.
  • The specialist is responsible for advanced troubleshooting of servers, networks, and Microsoft 365 services while maintaining strict SLA performance.
  • Candidates will actively support infrastructure projects including server migrations, firewall replacements, and office fit-outs alongside daily operations.

Matching Summary

Match Score: 75

** ACUUTECH PTE. LTD. is seeking a Systems / Infrastructure Support Specialist to provide advanced remote and onsite IT support, focusing on troubleshooting and resolving technical issues across server, network, and Microsoft 365 environments. The ideal candidate should possess strong technical skills and excellent customer service abilities, with experience in a managed service provider (MSP) setting. **

Skills & Requirements

Must-have

  • Windows Server administration
  • Microsoft 365 troubleshooting
  • Network infrastructure support
  • Active Directory management
  • Firewall and VPN configuration
  • MSP second-line support experience

Nice-to-have

  • Project implementation support
  • Client-facing communication skills
  • Infrastructure refresh projects
  • Vendor coordination abilities
  • Mentoring junior analysts

Key Requirements

  • 3–5 years MSP or L2 support experience
  • Strong Windows Server and M365 knowledge
  • Networking certifications (CCNA or equivalent)
  • Experience with Cisco Meraki or Sophos platforms
  • Onsite client support capability

Work Rights

Not specified

Tailored Resume

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