Senior Customer Service Operation Associate

pfizer.co.ke

On premise
Gmp/gdp environment
Pharma industry experience
Sap knowledge
Pfizer is seeking a Senior Customer Service Operation Associate to enhance the efficiency of its logistics and supply chain operations, ensuring timely product distribution to customers. The ideal candidate will have significant experience in the pharmaceutical industry and a strong background in GMP/GDP environments, coupled with excellent communication and analytical skills

Job Summary

  • Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.
  • Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.
  • Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.

Matching Summary

Match Score: 85

Pfizer is seeking a Senior Customer Service Operation Associate to enhance the efficiency of its logistics and supply chain operations, ensuring timely product distribution to customers. The ideal candidate will have significant experience in the pharmaceutical industry and a strong background in GMP/GDP environments, coupled with excellent communication and analytical skills.

Skills & Requirements

Must-have

  • GMP/GDP environment
  • Pharma industry experience
  • SAP knowledge
  • Import/customs clearance
  • English proficiency

Nice-to-have

  • Analytical and problem-solving
  • Teamwork and collaboration
  • AI tool usage
  • Continuous improvement mindset

Key Requirements

  • High school diploma with 8+ years experience
  • Associate’s degree with 6+ years experience
  • BA/BS with 2+ years experience
  • MBA/MS with any years experience

Work Rights

Not specified

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