​coordenador(a) De Customer Service - Uberaba/mg Ou São Paulo/sp

Mosaic Company

Uberaba, Minas Gerais, Brazil
Post-sale customer relationship management
Manage delivery schedules
Lead customer service team
Responsible for the management and execution of post-sale customer relationship, monitoring the schedule and managing deliveries to ensure Service Level in Mosaic units

Job Summary

  • Responsible for the management and execution of post-sale customer relationship, monitoring the schedule and managing deliveries to ensure Service Level in Mosaic units.
  • Responsible for conducting the execution and monitoring of customer complaint solutions, focusing on problem-solving and value generation.
  • Mosaic Company values diversity, inclusion, and continuous development, offering an ideal path for career development with respect as a core value.

Matching Summary

Responsible for the management and execution of post-sale customer relationship, monitoring the schedule and managing deliveries to ensure Service Level in Mosaic units.

Skills & Requirements

Must-have

  • post-sale customer relationship management
  • manage delivery schedules
  • lead customer service team
  • customer complaint resolution
  • manage delivery portfolio
  • facilitate internal communication

Nice-to-have

  • diversity and inclusion focus
  • continuous development environment
  • innovation through differences
  • sustainable strategic relationships

Key Requirements

  • Complete higher education
  • Customer service experience
  • Leadership experience
  • Sales planning and management
  • Office Suite proficiency
  • SAP proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter