Customer Experience Coordinator (relief) - Leesburg, Va

Veterinary Emergency Group

Leesburg, Virginia, United States
Competitive compensation; not specified; generous ...
On-site
2+ years customer service experience
Advanced computer program proficiency
Ability to work nights weekends holidays
The role involves defining the customer's experience through service, focus, and participation before, during, and after their time at the hospital

Job Summary

  • The role involves defining the customer's experience through service, focus, and participation before, during, and after their time at the hospital.
  • Employees are expected to greet every customer with warmth and urgency while routing urgent medical calls to doctors quickly.
  • VEG offers competitive compensation, flexible work schedules, and a culture that values diversity and employee growth.

Matching Summary

The role involves defining the customer's experience through service, focus, and participation before, during, and after their time at the hospital.

Salary

Competitive compensation; Not specified; Generous employee referral program; Comfy scrubs; Food provided

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program proficiency
  • Ability to work nights weekends holidays
  • High emotional intelligence and empathy
  • Multitasking in high-stakes environments

Nice-to-have

  • Experience with practice management software
  • Creative problem-solving skills
  • Strong attention to detail
  • Adaptable to noisy environments
  • Passion for pet care industry

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night/weekend/holiday shifts
  • Proficiency with practice management software

Work Rights

Not specified

Tailored Resume

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