Customer Experience & Quality Control Manager

SWIMCARESG LLP

Singapore
Base: $1,000 pm; bonus: up to $800 pm based on ret...
Hybrid (remote with occasional on-site requirements)
Swim coach background required
Customer service experience mandatory
Team managerial experience required
SWIMCARESG LLP is seeking a Customer Experience & Quality Control Manager to oversee the quality and experience of students and coaches, primarily through remote work with flexible hours. The ideal candidate should possess a swim coach background, customer service experience, and managerial skills, with a compensation structure that includes a fixed stipend and performance bonuses

Job Summary

  • The role involves overseeing lesson quality, managing coaches, and ensuring high customer satisfaction for swim students.
  • Compensation includes a fixed monthly stipend of $1,000 plus a performance bonus of up to $800 based on retention and service quality metrics.
  • The position offers a remote working arrangement with flexible hours, focusing on outcomes rather than fixed schedules.

Matching Summary

Match Score: 85

SWIMCARESG LLP is seeking a Customer Experience & Quality Control Manager to oversee the quality and experience of students and coaches, primarily through remote work with flexible hours. The ideal candidate should possess a swim coach background, customer service experience, and managerial skills, with a compensation structure that includes a fixed stipend and performance bonuses.

Salary

Base: $1,000 per month; Bonus: Up to $800 per month based on retention and escalation targets; Benefits: Not specified

Skills & Requirements

Must-have

  • Swim coach background required
  • Customer service experience mandatory
  • Team managerial experience required
  • Remote working arrangement available
  • Flexible working hours no fixed schedule

Nice-to-have

  • Strong communication with parents
  • Proactive student progress tracking
  • Ability to handle escalations professionally
  • Experience with SwimSafer test registration

Key Requirements

  • Swim coach background
  • Customer service experience
  • Team managerial experience

Work Rights

Not specified

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