Customer Support Agent - Horario Rotativo

Fivestars

Santiago, Chile
Hybrid (2 days onsite, 3 days remote)
Excellent communication skills
Empathy and autonomy
Adaptability to change
Fivestars is seeking a Customer Support Agent in Santiago, Chile, to assist clients through various communication channels while identifying opportunities for product improvement. The ideal candidate should possess strong communication skills, empathy, and a tech-savvy attitude, with a flexible and proactive approach to problem-solving

Job Summary

  • The role involves acting as the voice of the company across Chile, Peru, Colombia, and Mexico by handling customer inquiries via phone, chat, or email.
  • Employees will identify opportunities to improve products and tools while adapting quickly to new processes and functionalities.
  • The company offers a comprehensive benefits package including medical insurance, learning budgets, childcare options, and mental health support.

Matching Summary

Match Score: 85

Fivestars is seeking a Customer Support Agent in Santiago, Chile, to assist clients through various communication channels while identifying opportunities for product improvement. The ideal candidate should possess strong communication skills, empathy, and a tech-savvy attitude, with a flexible and proactive approach to problem-solving.

Skills & Requirements

Must-have

  • Excellent communication skills
  • Empathy and autonomy
  • Adaptability to change
  • Problem resolution focus
  • Hubspot and Salesforce proficiency

Nice-to-have

  • Passion for helping people
  • Interest in technology
  • Proactive process improvement mindset
  • Rich vocabulary
  • Ability to handle complex situations

Key Requirements

  • Availability for fixed hours Monday to Friday 12:00 to 21:00
  • Hybrid work model requiring 2 days onsite weekly
  • Strong interpersonal relationship skills

Work Rights

Not specified

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