This role offers a strategic opportunity to lead and optimize customer service operations for a high-volume, multi-layered team
Job Summary
This role offers a strategic opportunity to lead and optimize customer service operations for a high-volume, multi-layered team.
You will oversee supervisors and frontline representatives while ensuring efficient, high-quality, and compliant service delivery across all participant interactions.
Remote work flexibility allows you to support teams across multiple states while fostering engagement and operational consistency.
Matching Summary
This role offers a strategic opportunity to lead and optimize customer service operations for a high-volume, multi-layered team.
Skills & Requirements
Must-have
Customer service operations leadership
Workforce planning management
Performance metrics oversight
Vendor partnership management
Remote work flexibility
Nice-to-have
Data-driven decision-making
Cross-functional collaboration
Results-oriented leadership
Fast-paced environment adaptability
Passion for exceptional customer experiences
Key Requirements
Experience managing supervisors and frontline representatives
Ability to balance operational leadership with data-driven decision-making
Experience in workforce planning and performance management