Manager - Itil Support

My Medical Sales Jobs

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12+ years it service management experience
Regulated environment compliance knowledge
Application portfolio maintenance
** The Manager - ITIL Support role at My Medical Sales Jobs involves overseeing non-regulated application management within IQVIA Laboratories, ensuring compliance and effective support throughout the application lifecycle. The position requires strong communication and problem-solving skills, with a focus on service ownership and collaboration with various stakeholders. **

Job Summary

  • This role ensures non-regulated application ownership end-to-end while maintaining strict regulatory compliance and audit readiness.
  • The Service Owner acts as the primary contact during audits, RAP reviews, and compliance activities including SOX and sponsor audits.
  • Key responsibilities include managing disaster recovery preparedness, overseeing user access reviews, and producing periodic scorecards to reduce top issues.

Matching Summary

Match Score: 75

** The Manager - ITIL Support role at My Medical Sales Jobs involves overseeing non-regulated application management within IQVIA Laboratories, ensuring compliance and effective support throughout the application lifecycle. The position requires strong communication and problem-solving skills, with a focus on service ownership and collaboration with various stakeholders. **

Skills & Requirements

Must-have

  • 12+ years IT service management experience
  • Regulated environment compliance knowledge
  • Application portfolio maintenance
  • Disaster recovery planning and testing
  • User access review execution
  • Audit readiness preparation

Nice-to-have

  • Strong stakeholder negotiation skills
  • Customer facing presentation abilities
  • SQL and cloud technology proficiency
  • Excellent written and verbal communication
  • Hands-on troubleshooting capabilities

Key Requirements

  • Bachelor's or Master's degree in CS or IT
  • 12+ years of experience in IT service management
  • Experience with incident and change management
  • Working knowledge of software development processes

Work Rights

Not specified

Tailored Resume

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