It Service Delivery Technician

Integer

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 operating system support
Active directory user management
Office 365 administration
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees are immediately eligible to participate in the 401(k) plan with company matching contributions and receive a comprehensive benefits package.
  • The role requires adherence to FDA regulations, safety requirements, and the development of internal documentation for the knowledge base.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay, medical, dental, vision, disability, life insurance, 401(k) match

Skills & Requirements

Must-have

  • Windows 10/11 operating system support
  • Active Directory user management
  • Office 365 administration
  • Symantec End Point Protection security
  • Network printer troubleshooting
  • Ticket queue prioritization

Nice-to-have

  • Experience with manufacturing environments
  • CAD and engineering design tools knowledge
  • Strong interpersonal communication skills
  • Continuous improvement mindset
  • Mac OS and iOS device support
  • Remote troubleshooting capabilities

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of relevant experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Ability to travel up to 10% domestically

Work Rights

Not specified

Tailored Resume

Cover Letter