Technical Support Specialist – Ecommerce / Saas

Commerce

**
Customer-facing technical support experience
Phone email and chat-based support skills
Critical thinking and soft skills
** Commerce is seeking a Technical Support Specialist for its eCommerce and SaaS platforms, offering a fully remote position focused on delivering exceptional technical support to customers. The ideal candidate will possess strong customer service skills, technical aptitude, and a willingness to work in a fast-paced environment. **

Job Summary

  • The role involves providing outstanding phone, email, and chat-based technical support in a fast-paced 24x7 environment.
  • Candidates must demonstrate exceptional critical thinking and soft skills to solve complex commerce challenges for merchants.
  • The position requires flexibility to work shifts and occasional overtime while maintaining high levels of professionalism.

Matching Summary

Match Score: 75

** Commerce is seeking a Technical Support Specialist for its eCommerce and SaaS platforms, offering a fully remote position focused on delivering exceptional technical support to customers. The ideal candidate will possess strong customer service skills, technical aptitude, and a willingness to work in a fast-paced environment. **

Skills & Requirements

Must-have

  • Customer-facing technical support experience
  • Phone email and chat-based support skills
  • Critical thinking and soft skills
  • Flexible to shift work in 24x7 environment
  • Ability to utilize self-service resources

Nice-to-have

  • Experience with web technologies like HTML CSS
  • Knowledge of eCommerce best practices
  • Team player willing to help peers
  • Passion for customer success
  • Ability to deescalate frustrated customers

Key Requirements

  • Experience in customer-facing service-oriented role required
  • Must be flexible to shift work and occasional overtime
  • Strong aptitude toward web eCommerce and hosting technologies

Work Rights

Not specified

Tailored Resume

Cover Letter