Job Summary

• Drive long term and mid-range planning for Viewer Experience Advocate staffing to meet viewer needs.
• Utilize internal and external factors impacting volume, handle time, and staffing to provide recommendations for strategic business decisions.
• Partner cross functionally with multiple groups to acquire inputs vital for accurate staffing forecasts and build partner plans commensurate with ramp strategy.

Matching Summary

Salary

Base: $62,200.00 - $83,300.00; Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Key Requirements

• 3+ years customer-facing operational environment
• MS Excel, MS PowerPoint, MS Access skills
• Understanding of multiple forecasting methods
• Bachelor’s degree or equivalent experience
• Ability to collaborate across organization

Work Rights