Customer Care Agent

KONE Belgique & Luxembourg

Sharjah, United Arab Emirates
Callout handling
Inbound customer queries
Outbound customer calls
KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency

Job Summary

  • KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.
  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and offer opportunities to achieve career and personal goals.

Matching Summary

KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound customer queries
  • Outbound customer calls
  • Customer satisfaction survey
  • Safety procedures

Nice-to-have

  • Collaborative working culture
  • Employee engagement
  • Ethical business practices
  • Sustainability
  • Inspiring highest standards

Key Requirements

  • Bachelor’s Degree holder or equivalent
  • Minimum two years of customer service experience
  • Fluency in English and Arabic
  • French is an added advantage

Work Rights

Not specified

Tailored Resume

Cover Letter