Customer Relations Supervisor, Psa

Collectors Universe

Plano, TX, United States
Base: $68,000 - $79,000; bonus/equity: not specifi...
Fully remote
Oversee customer relations center
Enhance customer issue resolution
Meet service level agreements
The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements

Job Summary

  • The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements.
  • The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.
  • All full-time employees are eligible to enroll in Medical, Dental, and Vision, and are eligible for fertility, commuter, and educational assistance benefits.

Matching Summary

The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements.

Salary

Base: $68,000 - $79,000; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Flexible Hours

Skills & Requirements

Must-have

  • Oversee Customer Relations Center
  • Enhance customer issue resolution
  • Meet service level agreements
  • Guide Customer Relations Specialists
  • Hands-on approach
  • Data-driven mindset

Nice-to-have

  • Familiarity with collectibles hobby
  • Fluency in Spanish
  • Foster meaningful conversation
  • Create a welcoming environment

Key Requirements

  • 6+ years customer service experience
  • 2+ years supervising customer service team
  • Bachelor's or Associate's degree or equivalent experience
  • Proven process improvement implementation
  • Proven supervisory abilities
  • Clear oral and written communication skills
  • Experience with Salesforce or similar CRM

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter