Supervisor, Gi Call Center

BILH (Beth Israel Lahey Health)

Boston, MA, US
Base: $56,160.00 usd - $76,960.00 usd; bonus/equit...
Patient service call center
Staff supervision and coaching
Data analysis and reporting
Coordinates the administrative aspects, supervises staff and facilitates the daily operation of a Patient Service call center with commitment to providing the highest quality of service to patients, providers, and others

Job Summary

  • Coordinates the administrative aspects, supervises staff and facilitates the daily operation of a Patient Service call center with commitment to providing the highest quality of service to patients, providers, and others.
  • Collects, analyzes and reports all Service Center data, including inbound calls, e-mail, and facsimile messages, to ensure that the Center is run efficiently and resources utilized optimally.
  • Motivates and coaches staff actively and on a real time basis through effective and hands on leadership.

Matching Summary

Coordinates the administrative aspects, supervises staff and facilitates the daily operation of a Patient Service call center with commitment to providing the highest quality of service to patients, providers, and others.

Salary

Base: $56,160.00 USD - $76,960.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Patient Service Call Center
  • Staff Supervision and Coaching
  • Data Analysis and Reporting
  • Emergency Call Handling Procedures
  • Customer Service Standards

Nice-to-have

  • Motivating and coaching staff
  • Problem-solving skills development
  • Collaborative team environment

Key Requirements

  • High School diploma or GED
  • 5-8 years related work experience
  • 0-1 years supervisory/management experience
  • Advanced Microsoft applications skills

Work Rights

Not specified

Tailored Resume

Cover Letter