Data Collection Specialist Ii

Leidos

Scott AFB, IL, US
Base: $45,000 - $55,000; bonus/equity: not specifi...
Monitor contractual performance standards
Trouble ticket lifecycle management
Analyze and identify areas of improvement
The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data

Job Summary

  • The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data.
  • Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
  • Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes.

Matching Summary

The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data.

Salary

Base: $45,000 - $55,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Monitor contractual performance standards
  • Trouble ticket lifecycle management
  • Analyze and identify areas of improvement
  • Monitor, update, and analyze ticket queues
  • Respond to ad-hoc requests

Nice-to-have

  • Disrupt, provoke, and refuse to fail
  • Outthink, outbuild, and outpace the status quo

Key Requirements

  • Active Secret security clearance
  • Basic understanding of IT ticketing processes
  • Basic understanding of IT applications
  • Basic understanding of Data Analytics
  • High school diploma and 1-3 years of experience

Work Rights

Not specified

Tailored Resume

Cover Letter