Customer Service Representative Supervisor

Livingston Animal Hospital

Acton, MA, US
Base: $19-$22ph; bonus/equity: + performance-based...
Exceptional customer service
Manage staff schedules
Assist with hiring and training
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service
  • Manage staff schedules
  • Assist with hiring and training
  • Address performance issues
  • Audit end-of-day procedures
  • Update training materials

Nice-to-have

  • Motivated and energetic
  • Compassionate and eager
  • Foster professional growth
  • Supportive workplace culture

Key Requirements

  • Minimum of three years of relevant experience in veterinary settings
  • Experience in human medical fields encouraged
  • High school diploma
  • 1 year of leadership experience (preferred)

Work Rights

Not specified

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