Serve as a senior technical resource delivering advanced endpoint and infrastructure support, ensuring a secure, stable, and highly responsive technology environment
Job Summary
Serve as a senior technical resource delivering advanced endpoint and infrastructure support, ensuring a secure, stable, and highly responsive technology environment.
Provide Tier 2/3 escalation support, troubleshoot complex hardware, software, networking, and endpoint management issues, and perform root cause analysis on recurring problems.
The role offers a comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness programs.
Matching Summary
Serve as a senior technical resource delivering advanced endpoint and infrastructure support, ensuring a secure, stable, and highly responsive technology environment.
Salary
Base: $42.02 - $59.02 per hour; Bonus/Equity: Eligible for annual bonus plan and equity awards; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Tier 2/3 escalation support
Microsoft 365 support
Windows 11, macOS, mobile platforms
Microsoft Intune & Autopilot
Azure AD / Active Directory
ServiceNow proficiency
On-site 5 days per week
Nice-to-have
Scientific and business professionals
Highly motivated, collaborative
Passionate interest in fighting cancer
Exceptional customer service
Proactive communication
Culture of consistency and continuous improvement
Key Requirements
Associate’s or Bachelor’s degree or equivalent work experience
6+ years IT support experience (Associate's) or 4+ years (Bachelor's)