Service Delivery Leader

Kyndryl

Hybrid
Infrastructure managed services ownership
Itil process adherence and governance
Sla and kpi performance management
The role involves owning end-to-end service delivery for Infrastructure Managed Services while ensuring 24x7 availability and operational excellence

Job Summary

  • The role involves owning end-to-end service delivery for Infrastructure Managed Services while ensuring 24x7 availability and operational excellence.
  • Candidates will act as a trusted advisor to customer leadership, managing escalations and driving continual service improvement through automation.
  • The company offers a dynamic, hybrid-friendly culture with Be Well programs designed to support financial, mental, physical, and social health.

Matching Summary

The role involves owning end-to-end service delivery for Infrastructure Managed Services while ensuring 24x7 availability and operational excellence.

Skills & Requirements

Must-have

  • Infrastructure Managed Services ownership
  • ITIL process adherence and governance
  • SLA and KPI performance management
  • Major Incident and Problem Management
  • Change and Release Governance
  • Financial and commercial management
  • Cross-functional team leadership

Nice-to-have

  • Strong customer-facing communication skills
  • Decision-making under pressure
  • Automation and self-healing initiatives
  • Cloud migration transformation support
  • Empathy and shared success culture

Key Requirements

  • 20+ years of IT Infrastructure experience
  • 10+ years in Service Delivery Leadership
  • Experience managing large enterprise contracts
  • ITIL v3/v4 certification preferred
  • PMP/Prince2/Agile certifications added advantage

Work Rights

Not specified

Tailored Resume

Cover Letter