Customer Success Manager

Novum Global

New York, United States
On-site
Enterprise customer success
B2b saas
Client lifecycle management
The role focuses on guiding customers from their initial engagement with our tool through to full integration into their day-to-day workflows, aiming to make the tool a fundamental part of their operations

Job Summary

  • The role focuses on guiding customers from their initial engagement with our tool through to full integration into their day-to-day workflows, aiming to make the tool a fundamental part of their operations.
  • Responsibilities span the full customer lifecycle, from pre-sales pilots through onboarding, growth, and renewal, requiring proactive monitoring of adoption data and account health.
  • Benefits include competitive salary with performance-based bonus, 25 days annual leave, comprehensive healthcare, 401(k) plan, and a learning and development budget.

Matching Summary

The role focuses on guiding customers from their initial engagement with our tool through to full integration into their day-to-day workflows, aiming to make the tool a fundamental part of their operations.

Skills & Requirements

Must-have

  • Enterprise Customer Success
  • B2B SaaS
  • Client lifecycle management
  • Proactive adoption monitoring
  • Data interpretation and insight
  • Customer Success Plan development

Nice-to-have

  • Evolving operational frameworks
  • AI for Customer Success
  • Building CS functions

Key Requirements

  • 3+ years in enterprise Customer Success
  • Experience in professional services
  • Client-facing role in SaaS or technology
  • Managing renewals and driving expansion
  • Engaging senior stakeholders
  • Familiarity with CS platforms

Work Rights

Not specified

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