Amplify Health is seeking a Technical Product Owner for Customer Success and Technical Onboarding, focused on enhancing customer onboarding and optimizing business operations using Salesforce and Gainsight. The role involves collaborating with various teams to define requirements, manage product delivery, and improve customer experience through data-driven insights
Job Summary
Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model.
Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing and digital onboarding.
Amplify offers a comprehensive Total Rewards package including salary, bonus, 401(k), stock options, and competitive health insurance.
Matching Summary
Match Score: 85
Amplify Health is seeking a Technical Product Owner for Customer Success and Technical Onboarding, focused on enhancing customer onboarding and optimizing business operations using Salesforce and Gainsight. The role involves collaborating with various teams to define requirements, manage product delivery, and improve customer experience through data-driven insights.
Salary
Base: $134,600 - $154,000; Bonus/Equity: Eligible to earn an annual discretionary bonus; Benefits: 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
Skills & Requirements
Must-have
Salesforce experience
Gainsight experience
Agile development environments
Define and articulate requirements
Manage and prioritize backlog
Nice-to-have
K-12 education experience
AI productivity tools integration
Customer Success operations familiarity
Key Requirements
5+ years of experience as a Business Analyst or Product Owner
Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field
Experience with Salesforce
Experience with Customer Success platforms (preferably Gainsight)
Proven experience working in Agile development environments