Senior Customer Service Officer

AIG

Hong Kong
Answering customer enquiries and complaints
Providing accurate product information
Maintaining professional image
Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service are key responsibilities

Job Summary

  • Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service are key responsibilities.
  • The company values in-person collaboration as a vital part of its culture, fostering a supportive and connected environment.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

Answering customer enquiries and complaints by phone and email, providing accurate product/marketing/service information to clients, and taking orders and providing after sales service are key responsibilities.

Skills & Requirements

Must-have

  • Answering customer enquiries and complaints
  • Providing accurate product information
  • Maintaining professional image
  • Good communication and written skills
  • PC literate and able to type fast

Nice-to-have

  • Positive attitude and modesty
  • Proactive mindset and can-do attitude
  • Eager to learn, responsible and patient
  • In-person collaboration is vital

Key Requirements

  • 3 year relevant work experience
  • English and Cantonese language skills
  • Good in Microsoft Office preferred

Work Rights

Not specified

Tailored Resume

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