Customer Success Executive

SINGAPORE E-BUSINESS PTE. LTD.

Singapore, Singapore
**
Fault escalation and troubleshooting
Upselling and cross-selling products
Cold and warm calling capabilities
** SINGAPORE E-BUSINESS PTE. LTD. is seeking a Customer Success Executive to support customer relations through fault escalation, troubleshooting, and upselling initiatives. The role focuses on enhancing customer engagement while providing both onsite and virtual support, alongside generating management information reports. **

Job Summary

  • The role involves supporting fault escalation and troubleshooting to ensure customer satisfaction.
  • Employees will drive revenue by performing upselling and cross-selling of company products.
  • The position requires providing both onsite and virtual support while tracking customer relationships.

Matching Summary

Match Score: 75

** SINGAPORE E-BUSINESS PTE. LTD. is seeking a Customer Success Executive to support customer relations through fault escalation, troubleshooting, and upselling initiatives. The role focuses on enhancing customer engagement while providing both onsite and virtual support, alongside generating management information reports. **

Skills & Requirements

Must-have

  • Fault escalation and troubleshooting
  • Upselling and cross-selling products
  • Cold and warm calling capabilities

Nice-to-have

  • Training and implementation support
  • MIS report generation skills
  • Relationship management focus

Key Requirements

  • Ability to perform cold and warm calling
  • Experience in technical troubleshooting
  • Sales and relationship management skills

Work Rights

Not specified

Tailored Resume

Cover Letter