Job Summary

• The Manager – Platform Support (X4C) is responsible for leading day‑to‑day support operations for the Xvantage for Customers platform, ensuring customers receive fast and effective support.
• The role involves partnering closely with Product, Engineering, and Platform Operations teams to resolve issues quickly, address root causes, and implement improvements.
• Responsibilities include leading a team, identifying customer experience issues, supporting AI-enabled tools, ensuring KCS practices, coordinating incident management, and optimizing processes.

Matching Summary

Salary

Base: $78,000.00 - $124,800.00; Bonus/Equity: Annual bonus or sales incentives and long-term incentives; Benefits: Healthcare, PTO, 401(k) with match, disability, life insurance, wellbeing benefits

Skills & Requirements

Key Requirements

• 6-8 years experience in technical or platform support
• Four-year college degree or equivalent experience
• Experience supporting SaaS platforms
• Experience supporting digital commerce systems
• Experience supporting enterprise applications

Work Rights