Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h

PwC

Not specified
Digital customer relationship transformation
Crm, customer care, pricing, billing & invoicing
Ai integration in customer experience
PwC is seeking a Senior Manager for Digital Transformation in the Energy & Utilities sector, focusing on enhancing customer relations and commercial channels through digitalization. The ideal candidate will have extensive consulting experience, particularly in B2B and B2C client interactions, and a strong background in CRM and billing systems integrated with AI technologies

Job Summary

  • The Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to managing digital transformation programs.
  • Your missions as Director Energy & Utilities – Digital Customer Transformation (B2B/B2C) will involve defining digital operating models for customer relationships and commercial chains, conducting maturity diagnostics, and architecting and piloting large-scale digital transformation programs.
  • PwC offers an innovative technological environment with access to cutting-edge tools like the Tech Lab, Copilot M365, and the AI Factory, alongside exceptional learning and development opportunities.

Matching Summary

Match Score: 85

PwC is seeking a Senior Manager for Digital Transformation in the Energy & Utilities sector, focusing on enhancing customer relations and commercial channels through digitalization. The ideal candidate will have extensive consulting experience, particularly in B2B and B2C client interactions, and a strong background in CRM and billing systems integrated with AI technologies.

Skills & Requirements

Must-have

  • Digital customer relationship transformation
  • CRM, Customer Care, Pricing, Billing & Invoicing
  • AI integration in customer experience
  • Digital operating models and roadmaps
  • IT and Data alignment for transformation

Nice-to-have

  • Curious and passionate personalities
  • Inclusive and supportive work environment
  • Continuous learning and feedback culture
  • Thought leadership production

Key Requirements

  • 12+ years of consulting experience
  • 7+ years in digitalizing B2B/B2C customer relations
  • Experience with SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken, or Kaluza
  • Experience managing teams >10 people
  • Experience managing budgets >2M€ annually

Work Rights

Not specified

Tailored Resume

Cover Letter