Experto En Agentes Conversacionales Ia - Data & Ia

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
On-site
Implement and evolve conversational agents
Configure and optimize intents, entities, slots
Build nlp/llm components
Santander Consumer Bank S.p.A is seeking an AI Conversational Agent Expert in Madrid, Spain, who will be responsible for implementing and evolving AI-driven conversational agents, optimizing their functionalities, and enhancing operational efficiency. The ideal candidate should have a strong background in AI, NLP, and software engineering, with hands-on experience in building and maintaining chatbots and voicebots

Job Summary

  • Santander is evolving into a technology-driven organization focused on customer transformation, valuing disruptive thinking and innovation.
  • Responsibilities include implementing and evolving conversational agents, building NLP/LLM components, and integrating agents with internal systems.
  • The company offers a competitive compensation package, global wellness programs, family support, international mobility, and opportunities for volunteering.

Matching Summary

Match Score: 85

Santander Consumer Bank S.p.A is seeking an AI Conversational Agent Expert in Madrid, Spain, who will be responsible for implementing and evolving AI-driven conversational agents, optimizing their functionalities, and enhancing operational efficiency. The ideal candidate should have a strong background in AI, NLP, and software engineering, with hands-on experience in building and maintaining chatbots and voicebots.

Skills & Requirements

Must-have

  • Implement and evolve conversational agents
  • Configure and optimize intents, entities, slots
  • Build NLP/LLM components
  • Prepare and maintain conversational datasets
  • Define and execute technical evaluation
  • Analyze logs and conversations for improvements
  • Integrate agent with internal systems via APIs
  • Implement security and compliance controls
  • Document flows and create runbooks
  • Python and/or JavaScript/TypeScript programming

Nice-to-have

  • Disruptive thinking and innovation
  • Proactive and responsible risk management
  • Promote diversity and inclusion
  • MLOps/LLMOps practices
  • Experience in regulated environments

Key Requirements

  • More than 2 years of experience in applied AI, NLP, software engineering, data, or automation
  • Hands-on experience building and maintaining chatbots/voicebots in production
  • Experience with LLMs in real-world cases
  • Experience in conversation analytics and monitoring
  • Degree in Computer Engineering, Mathematics, Data Science, Physics, or similar
  • English C1 level

Work Rights

Not specified

Tailored Resume

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