Help Desk Agent

SILHRMS

Riyadh, Saudi Arabia
Customer service experience
Bilingual in english and arabic
Knowledge of service request policies
The Help Desk Agent will manage client service requests through various communication channels

Job Summary

  • The Help Desk Agent will manage client service requests through various communication channels.
  • This role requires providing prompt resolutions and maintaining customer satisfaction.
  • Candidates should be able to document records accurately and communicate effectively with management.

Matching Summary

The Help Desk Agent will manage client service requests through various communication channels.

Skills & Requirements

Must-have

  • Customer service experience
  • Bilingual in English and Arabic
  • Knowledge of Service Request policies

Nice-to-have

  • Experience in call center environment
  • Proficient in SAP
  • Ability to adapt to flexible schedule

Key Requirements

  • High School Diploma or GED
  • Previous customer service experience
  • Knowledge of facility management environment

Work Rights

Not specified

Tailored Resume

Cover Letter