Customer Success Manager

Southwestparking

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution expertise
Crm tools like salesforce
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, fostering a culture rooted in integrity, empathy, and shared enthusiasm

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, fostering a culture rooted in integrity, empathy, and shared enthusiasm.
  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and facilitating adoption and retention.
  • Workday offers a flexible work approach combining in-person and remote work, with a comprehensive benefits package and a commitment to an accessible and inclusive hiring experience.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution expertise
  • CRM tools like Salesforce
  • Change management practices
  • Account management and strategic planning
  • Executive level relationship building
  • Renewal and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Collaborative team environment
  • Flexible work schedule

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM and customer success tools
  • 3+ years proven customer collaboration
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter