This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents across our Contact Centre and Business Process Operations
Job Summary
This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents across our Contact Centre and Business Process Operations.
You will create, maintain, and optimise knowledge content that drives accuracy, consistency, and first-time-right outcomes for customers.
This is an exciting opportunity to contribute directly to a large-scale AI transformation programme.
Matching Summary
This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents across our Contact Centre and Business Process Operations.