Base: not specified; bonus/equity: not specified; ...
Fully remote
Fluency in english language required
Experience in medical or clinical environment
Troubleshooting customer complaints
The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email
Job Summary
The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.
Technical support assists customers by providing guidance on product intended use and addressing specific user issues while maintaining compliance with post-market surveillance regulations.
This position follows a permanent night shift with set working hours and requires the ability to support customers in different market time zones.
Matching Summary
The role provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Fluency in English language required
Experience in medical or clinical environment
Troubleshooting customer complaints
Documenting complaints and inquiries
Compliance with medical device regulations
Nice-to-have
Fluency in a second language
Strong written and verbal communication skills
Ability to work in different time zones
Process improvement mindset
Detail-oriented critical thinking
Key Requirements
3rd Level Certificate, Diploma or Degree in Science, Biomedical, Nursing, or Engineering
Minimum 1-year experience in medical/clinical or customer facing support role
Proficiency in MS Word, PowerPoint, Excel, and Outlook