Concierge Manager

JLL

Rosemont, IL, US
Base: $23.00 ph; bonus/equity: not specified; bene...
Supervise full-time and part-time concierge team members
Implement communication standards for guest service
Manage scheduling and review timecards for payroll accuracy
The Concierge Manager leads the day-to-day operations of the Concierge Team within a high-profile retail environment at Commonwealth Pier

Job Summary

  • The Concierge Manager leads the day-to-day operations of the Concierge Team within a high-profile retail environment at Commonwealth Pier.
  • This role requires building strong relationships with hotels, visitor bureaus, and office buildings to provide personalized guest recommendations.
  • JLL offers comprehensive benefits including paid parental leave at 100% of salary and early access to earned wages through Daily Pay.

Matching Summary

The Concierge Manager leads the day-to-day operations of the Concierge Team within a high-profile retail environment at Commonwealth Pier.

Salary

Base: $23.00 per hour; Bonus/Equity: Not specified; Benefits: 401(k) matching, Medical/Dental/Vision, Paid parental leave

Skills & Requirements

Must-have

  • Supervise full-time and part-time concierge team members
  • Implement communication standards for guest service
  • Manage scheduling and review timecards for payroll accuracy
  • Build relationships with local community partners
  • Execute property and company initiatives

Nice-to-have

  • Dynamic service-oriented leader in fast-paced environment
  • Proficient with iOS systems and digital platforms
  • Knowledge of local market attractions and dining
  • Passion for contributing to diverse workplace culture
  • Ability to assist with event set-up and teardown

Key Requirements

  • Bachelor's Degree or equivalent combination of education and experience
  • 3–5 years of progressive experience in hospitality or guest services
  • Previous supervisory experience in a customer-facing setting
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter