Group Manager - Transactional Quality (ptp/rtr/otc) - Pct - Chennai - Ref99254x_2026241905
WNS Global Services (Australia) Pty Ltd
Chennai, TN, India
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Sla target achievement
Six sigma deployment
Team leadership and motivation
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WNS Global Services is seeking a Group Manager for Transactional Quality in Chennai, India, focusing on achieving SLA targets and driving process improvements. The ideal candidate will possess strong leadership, analytical, and communication skills, with experience in quality management and customer engagement.
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Job Summary
The role is responsible for achieving and exceeding SLA targets while driving process improvements in collaboration with Quality Directors.
Candidates must possess strong Six Sigma deployment skills to lead continuous improvement initiatives and complete the BPET roadmap.
The position involves engaging with clients to identify business opportunities and handling customer problems to enhance loyalty.
Matching Summary
Match Score: 75
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WNS Global Services is seeking a Group Manager for Transactional Quality in Chennai, India, focusing on achieving SLA targets and driving process improvements. The ideal candidate will possess strong leadership, analytical, and communication skills, with experience in quality management and customer engagement.
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