Bilingual Retention Agent

Manulife

Halifax, Nova Scotia, Canada
Base: $42,525.00 - $70,875.00 cad; bonus/equity: a...
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Fully bilingual french and english communication
Inbound and outbound call handling experience
Flexible availability for shifts 8am to 8pm est
** Manulife is seeking a Bilingual Retention Agent based in Halifax, Nova Scotia, who will be responsible for maintaining customer relationships through excellent service and retention efforts. The role requires strong communication skills in both English and French, along with a background in customer service or sales, preferably within the financial services sector. **

Job Summary

  • This role offers a competitive salary with an annual performance incentive and daily opportunities to create positive customer experiences.
  • Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees for eligible candidates.
  • The position requires handling both inbound and outbound calls to provide advice, conduct needs analysis, and complete sales applications or cancellations.

Matching Summary

Match Score: 75

** Manulife is seeking a Bilingual Retention Agent based in Halifax, Nova Scotia, who will be responsible for maintaining customer relationships through excellent service and retention efforts. The role requires strong communication skills in both English and French, along with a background in customer service or sales, preferably within the financial services sector. **

Salary

Base: $42,525.00 - $70,875.00 CAD; Bonus/Equity: Annual performance incentive available; Benefits: Health, dental, vision, pension, paid time off

Skills & Requirements

Must-have

  • Fully bilingual French and English communication
  • Inbound and outbound call handling experience
  • Flexible availability for shifts 8am to 8pm EST

Nice-to-have

  • High-energy level and positive customer focus
  • Ability to navigate multiple programs simultaneously
  • Proven problem resolution and conflict management skills

Key Requirements

  • Experience in customer service, sales, or retention roles
  • LLQP license (or willingness to obtain one)
  • Post-secondary degree or equivalent business experience

Work Rights

Not specified

Tailored Resume

Cover Letter