Principal Product Manager - Customer Experience And Ai
Constant Contact
Remote, US
Base: $159,500 - $191,000 usd; bonus/equity: not s...
Remote
8+ years product management experience in saas
Experience deploying llms in production environments
Strong background in customer engagement and retention metrics
Constant Contact is seeking a Principal Product Manager for Customer Experience and AI to lead retention initiatives and optimize customer value through AI integration. The ideal candidate will have extensive experience in SaaS product management, a strong understanding of AI applications, and a collaborative leadership style
Job Summary
The role involves being the single-threaded owner of customer value to drive retention and happiness through strategic AI integration.
Candidates must demonstrate the ability to make AI feel like magic by embedding it thoughtfully into workflows without requiring customers to become experts.
The position offers opportunities to mentor cross-functional partners and present strategies to executives while working in a hybrid remote environment.
Matching Summary
Match Score: 85
Constant Contact is seeking a Principal Product Manager for Customer Experience and AI to lead retention initiatives and optimize customer value through AI integration. The ideal candidate will have extensive experience in SaaS product management, a strong understanding of AI applications, and a collaborative leadership style.
Salary
Base: $159,500 - $191,000 USD; Bonus/Equity: Not specified; Benefits: Health, welfare, paid leave, and generous PTO
Skills & Requirements
Must-have
8+ years Product Management experience in SaaS
Experience deploying LLMs in production environments
Strong background in customer engagement and retention metrics
Nice-to-have
Experience with email marketing or marketing automation
Direct experience with prompt engineering or RAG pipelines
Background in growth-focused onboarding and monetization
Key Requirements
8+ years of Product Management experience
Proven track record leading complex high-ambiguity product areas