It Service Center Analyst

ISS STOXX

Makati City, Philippines
Hybrid
Tier 1 it support
Itsm tool experience
Microsoft o365 support
This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs

Job Summary

  • This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.
  • Act as the primary “Face of IT,” delivering a positive customer support experience.
  • We are committed to building a culture that values diverse skills, perspectives, and experiences.

Matching Summary

This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.

Skills & Requirements

Must-have

  • Tier 1 IT support
  • ITSM tool experience
  • Microsoft O365 support
  • Active Directory user management
  • Global time zone support
  • Customer service skills

Nice-to-have

  • People-oriented communicator
  • Collaborative environment
  • Problem-solving abilities
  • Incident ownership

Key Requirements

  • Minimum 2 years of experience
  • Bachelor’s degree or equivalent
  • ITIL-based service desk operations
  • Flexible shifts for global time zones

Work Rights

Not specified

Tailored Resume

Cover Letter