Patient Svcs Rep

Advocate Lutheran General Hospital

Crystal Lake, Illinois, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Part-time, onsite
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
Advocate Lutheran General Hospital is seeking a part-time Patient Services Representative in Crystal Lake, Illinois. The role involves providing high-quality service to patients, coordinating appointments, and handling billing inquiries, with no weekend or holiday shifts required

Job Summary

  • The role involves providing efficient, high-quality service to patients by registering them, verifying insurance, and coordinating appointments in the EMR system.
  • Employees are responsible for managing incoming telephone lines, distributing communications, and resolving patient questions regarding billing, referrals, and test results.
  • Advocate Health offers a comprehensive suite of total rewards including health benefits, retirement plans, and paid time off for eligible team members.

Matching Summary

Match Score: 85

Advocate Lutheran General Hospital is seeking a part-time Patient Services Representative in Crystal Lake, Illinois. The role involves providing high-quality service to patients, coordinating appointments, and handling billing inquiries, with no weekend or holiday shifts required.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Nice-to-have

  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Problem-solving abilities for complex issues

Key Requirements

  • High school diploma or equivalent required
  • 1-2 years related customer service experience
  • Experience with difficult customers/patients

Work Rights

Not specified

Tailored Resume

Cover Letter