Senior Technical Account Manager (emea Shift)

S-Communication Services GmbH

Pune, India
On-site (50% of the time)
Customer relations
Technical acumen
Strategic navigation
S-Communication Services GmbH is seeking a Senior Technical Account Manager for their Pune, India office. This role requires a self-motivated individual with strong technical acumen and customer relations experience to manage relationships with large strategic accounts, working primarily in the EMEA shift

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.

Matching Summary

Match Score: 85

S-Communication Services GmbH is seeking a Senior Technical Account Manager for their Pune, India office. This role requires a self-motivated individual with strong technical acumen and customer relations experience to manage relationships with large strategic accounts, working primarily in the EMEA shift.

Skills & Requirements

Must-have

  • customer relations
  • technical acumen
  • strategic navigation
  • Workday products
  • EMEA shift hours

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • bold ideas
  • genuine care
  • continuous improvement initiatives

Key Requirements

  • BS or MS in a Technical Degree or equivalent technical work experience
  • 7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system
  • 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
  • Working experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials
  • Demonstrated leadership skills and experience with high-level stakeholders
  • Strong planning and organizational skills (project management experience is a must)

Work Rights

Not specified

Tailored Resume

Cover Letter