Contact Centre Manager

AIG Malaysia Insurance Berhad

Malaysia
Customer experience and service excellence
Operational excellence & productivity
Service transformation & competitive positioning
Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • Customer Experience and Service Excellence
  • Operational Excellence & Productivity
  • Service Transformation & Competitive Positioning
  • Risk, Compliance & Governance
  • Data, Insights & Performance Management

Nice-to-have

  • Agility, collaboration and continuous learning
  • Digitally enabled service workforce
  • Talent development through coaching
  • In-person collaboration as a vital part of our culture

Key Requirements

  • Contact Centre Manager experience
  • Experience in insurance industry
  • Proven track record in service transformation

Work Rights

Not specified

Tailored Resume

Cover Letter